Frequently Asked Questions - Orders

It is preferred that you contact MEPIS using the Contact The MEPIS Store form in the Store Menu or you may be able to reach us by calling +1.304.288.0993 during regular business hours (US East Coast time).

MEPIS sends notifications by email. If your email address was incorrect or your email account has aggressive spam blocking, it may improperly delete or redirect email coming from the MEPIS Store. You should receive a purchase receipt within minutes of making a purchase.

When you buy a subscription, the download instructions will be available when you return to the MEPIS site after making your payment at PayPal. Please save a copy of the instructions on your computer for future reference.

If you do not receive an expected message, first you should verify that you used a valid email address when placing your order and that the email account is not full or blocked. If you're sure your email address is ok, then if you contact MEPIS and describe your situation, if necessary we can manually send information directly to you.